Automotive Service Manager – Auburn, Maine

Position Summary:

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives, and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

We offer:

  • Sign On Bonus for Select Positions
  • Health Insurance, Vision, and Dental
  • Automotive Technician Apprenticeship Program
  • Paid Time Off
  • 401k
  • Referral Bonuses
  • Employee Discounts
  • ASE Certification Reimbursement

Duties & Responsibilities:

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws
  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling, and disciplining associates; addressing associate complaints and resolving problems
  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations, and Area Director feedback
  • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices

Knowledge, Skills, and Abilities:

  • Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
  • Valid Driver’s License
  • Acted as a work lead or supervisor previously
  • Ability to handle difficult customer situations
  • Strong cash handling skills, including the use of POS systems
  • Strong verbal communication skills
  • Ability to work Days, Nights, Holidays, and Weekends

If you like what you just read, send your resume to: [email protected].