Automotive Assistant Service Manager – Portsmouth, New Hampshire

Position summary:

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

We offer:

  • Sign On Bonus for Select Positions
  • Health Insurance, Vision, and Dental
  • Automotive Technician Apprenticeship Program
  • Paid Time Off
  • 401k
  • Referral Bonuses
  • Employee Discounts
  • ASE Certification Reimbursement

Duties and Responsibilities:

  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire-related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC directions and instructions.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund, and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
  • Assist the Store Manager of Service in training and coaching service selling associates on “Pep Boys Customer Care Process,” Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

Knowledge, skills, and abilities: 

  • High School diploma or equivalent
  • 1 year of experience in an automotive service environment
  • 1 year of automotive service sales experience preferred
  • Valid Driver’s license
  • Strong customer service skills
  • Ability to handle difficult customer situations
  • Comfortable utilizing up-sell techniques
  • Strong cash handling skills, including the use of POS systems
  • Strong verbal communication skills
  • Ability to work Days, Nights, Holidays and Weekends.